Transparent Refund Policy
We understand that plans can change. That's why our refund policy is clearly defined and fair.
Customer Cancellation Policy
30+ Days Before
100% Refund
2% processing fee deducted
15–29 Days Before
50% Refund
Remaining 50% retained
7–14 Days Before
25% Refund
Remaining 75% retained
Under 7 Days
No Refund
Last-minute cancellation
Vendor Cancellation — In Your Favor
If a vendor cancels:
If a vendor cancels, you receive a full refund — with no deductions.
You'll receive ₹500 compensation for the inconvenience.
We actively help you find an alternative vendor.
Refunds are processed within 5-7 working days.
Non-Refundable Situations
No-show on the event day (without prior cancellation)
Cancellation after partial use of the service
Booking cancelled due to false information provided
Ban for violating platform terms
Common Questions
How do I request a refund?
Go to Dashboard > Bookings > Cancel Booking, or email weddingonwheels.in@gmail.com with your booking ID.
When will I receive my refund?
Credit/Debit card: 5-7 working days. UPI: 1-3 working days. Net Banking: 3-5 working days.
Is partial cancellation possible?
Yes, if you've booked multiple vendors, you can cancel individual vendors subject to the applicable policy.
What about COVID or emergency cancellations?
Government restrictions or documented medical emergencies are reviewed on a case-by-case basis. Please contact support.
Refund Issue?
Email weddingonwheels.in@gmail.com with your booking ID